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Title
Text copied to clipboard!Medical Receptionist
Description
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We are looking for a professional and friendly Medical Receptionist to join our healthcare team. As the first point of contact for patients, the Medical Receptionist plays a vital role in creating a welcoming and efficient environment. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced medical setting.
The Medical Receptionist will be responsible for greeting patients, scheduling appointments, managing patient records, and handling administrative tasks. You will work closely with doctors, nurses, and other healthcare professionals to ensure that patients receive timely and accurate information. A strong understanding of medical terminology and healthcare procedures is beneficial, though not always required.
In this role, you will answer phone calls, respond to inquiries, verify insurance information, and collect co-pays. You will also be responsible for maintaining the cleanliness and organization of the reception area. The ideal candidate is compassionate, organized, and capable of maintaining patient confidentiality at all times.
This position offers an opportunity to be part of a dedicated team that values patient care and professionalism. Whether you are an experienced receptionist or looking to start a career in the medical field, this role provides a meaningful way to contribute to the health and well-being of others.
Key attributes for success in this role include strong interpersonal skills, proficiency with scheduling software, and the ability to remain calm under pressure. Training will be provided for specific systems and procedures used in the clinic. If you are passionate about helping people and enjoy administrative work, we encourage you to apply for this rewarding position.
Responsibilities
Text copied to clipboard!- Greet and check in patients upon arrival
- Schedule and confirm patient appointments
- Answer phone calls and respond to inquiries
- Verify insurance information and collect co-pays
- Maintain and update patient records
- Coordinate with medical staff to ensure smooth patient flow
- Handle administrative tasks such as filing and data entry
- Ensure the reception area is clean and organized
- Manage incoming and outgoing mail
- Assist with patient forms and documentation
Requirements
Text copied to clipboard!- High school diploma or equivalent
- Previous experience in a medical or administrative role preferred
- Excellent communication and interpersonal skills
- Proficiency with office software and scheduling systems
- Ability to multitask and prioritize in a busy environment
- Strong attention to detail and organizational skills
- Knowledge of medical terminology is a plus
- Ability to maintain patient confidentiality
- Professional appearance and demeanor
- Willingness to learn and adapt to new procedures
Potential interview questions
Text copied to clipboard!- Do you have experience working in a medical office?
- Are you familiar with medical scheduling software?
- How do you handle stressful situations or high patient volume?
- Can you describe a time you provided excellent customer service?
- Are you comfortable handling sensitive patient information?
- What is your availability for work hours?
- Do you have experience verifying insurance information?
- How do you stay organized in a fast-paced environment?
- Are you bilingual or fluent in any other languages?
- What interests you about working in a healthcare setting?
